Terms & Conditions

VOICE OF SPECIALLY ABLED PEOPLE (VOSAP)

GLOBAL TERMS OF SERVICE

A Comprehensive Legal Framework for Global Operations

Last Updated	Effective Date	Version	Jurisdiction
February 19, 2026	March 13, 2026	V.2 — Global	Global

 

SECTION 1 — INTRODUCTION AND ACCEPTANCE

1.1  About Voice of SAP

Welcome to www.voiceofsap.org (“Site”). This Site and mobile application (collectively, “Platform”) are owned and operated by Voice of Specially Abled People Inc., a California nonprofit corporation (“VOSAP,” “Voice of SAP,” “Company,” “we,” “us,” or “our”), currently holding Special Consultative Status with the United Nations Economic and Social Council (ECOSOC).

Our mission is the empowerment, inclusion, and advocacy of Specially Abled People (Persons with Disabilities, “PwD”) worldwide. The Platform serves as a global ecosystem connecting individuals with disabilities, their families and caregivers, NGOs, advocacy groups, assistive technology providers, healthcare professionals, researchers, entrepreneurs, business communities, and policymakers.

1.2  Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and VOSAP governing your access to and use of the Platform and all services, features, content, and tools available through the Platform (“Services”). Please read these Terms carefully before using the Platform.

BY ACCESSING OR USING THE PLATFORM IN ANY MANNER, including browsing the Site, registering an account, submitting any form, making a donation, applying for assistive devices, or engaging with any Service. 

YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY, together with our Privacy Policy, incorporated herein by reference. If you do not agree, you must immediately discontinue all use of the Platform.

1.3  Amendments

VOSAP reserves the right to amend, modify, or replace these Terms at any time. Material changes will be communicated via email notification to the address registered with your account and/or through a prominent notice on the Platform. 

The “Last Updated” date at the top of this document reflects the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your binding acceptance of the revised Terms. It is your obligation to review these Terms periodically.

SECTION 2 — ELIGIBILITY AND AGE REQUIREMENTS

2.1  General Eligibility

“You” means any registered account holder, any adult user of the Platform, or any parent or legal guardian who has authorized a Minor in their care to use the Platform and who assumes full legal responsibility for that Minor’s use.

You represent and warrant that: (a) you will provide accurate, current, and complete information when submitting registration information to VOSAP; (b) you will maintain the accuracy of such information at all times; (c) you meet the applicable age requirements set out below, or have obtained all necessary parental or guardian consent; and (d) your use of the Platform does not violate any applicable law, regulation, or third-party obligation.

2.2  Age Requirements by Jurisdiction

Jurisdiction	Applicable Law	Key User Rights / VOSAP Obligations
United States	COPPA (13+); State law	Under 13: no access. Ages 13–17: verifiable parental consent required.
European Union / EEA	GDPR Art. 8	Must be at least 16 (or higher age per Member State law) OR have verifiable parental consent.
United Kingdom	UK GDPR; Children’s Code	Must be at least 13 with parental consent; VOSAP applies Age Appropriate Design Code standards.
India	DPDP Act 2023	Must be 18+ OR have verifiable parental consent. No behavioral monitoring of users under 18.
Australia	Privacy Act 1988	Under 15 treated as minors for consent purposes.
Canada	PIPEDA / CPPA	Meaningful consent required; parental consent for users under 13.
All Other Jurisdictions	Applicable local law	Minimum age 13; parental consent for users under 18.

2.3  Parental and Guardian Consent

By permitting a Minor to use the Platform, a parent or legal guardian: (i) agrees to these Terms in full on the Minor’s behalf; (ii) consents to the collection, processing, and use of the Minor’s personal information as described in our Privacy Policy; (iii) represents that they have the legal authority to grant such consent; and (iv) assumes full and sole legal responsibility for all activities conducted through the Minor’s account, including any transactions, submissions, or communications.

2.4  COPPA Compliance

The Platform is not directed to children under the age of 13. VOSAP does not knowingly collect personal information from any child under 13 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (“COPPA”), 15 U.S.C. §§ 6501–6506, and the FTC’s implementing regulations at 16 C.F.R. Part 312.

If VOSAP discovers that personal information has been inadvertently collected from a child under 13 without verified parental consent, we will take immediate steps to delete such information. If you are a parent or guardian and believe your child has provided personal information to us without consent, please contact privacy@voiceofsap.org immediately.

VOSAP does not conduct behavioral advertising directed at Minors. We do not share a Minor’s personal information with third parties for commercial or marketing purposes. Where a Minor with a disability is applying for assistive devices or related services, additional parental consent documentation may be required as part of the application process.

SECTION 3 — PLATFORM LICENSE AND PERMITTED USE

3.1  Limited License

Subject to your compliance with these Terms, VOSAP grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your lawful personal, non-commercial purposes. This license does not include any right to: (a) resell or commercially exploit the Platform or any of its content; (b) collect, scrape, or use any data mining, robots, or similar tools; (c) download or copy account information for the benefit of any third party; or (d) use the Platform in any manner that could damage, disable, overburden, or impair VOSAP’s servers or networks.

VOSAP may, at its sole discretion, suspend, modify, or discontinue any part of the Platform or any Service at any time, with or without notice. VOSAP shall not be liable to you or any third party for any such suspension, modification, or discontinuation.

3.2  Account Registration and Security

To access certain features of the Platform, you must register and create an account (“Account”) by providing accurate registration data including your full name, email address, and mobile phone number (“Registration Data”). You agree to: (a) maintain the accuracy and completeness of your Registration Data; (b) protect the confidentiality of your account credentials; (c) not share your account with any other person; (d) immediately notify VOSAP of any unauthorized use of your account at privacy@voiceofsap.org: and (e) log out at the end of each session.

Each account is limited to one individual user. Accounts may not be transferred, sold, or shared. VOSAP reserves the right to refuse account creation, limit the number of accounts per individual, and suspend or terminate accounts at its sole discretion for reasons including but not limited to extended inactivity, Terms violations, fraudulent or abusive behavior, or conduct harmful to users, third parties, or VOSAP’s mission.

You are fully and solely responsible for all activity occurring under your account, whether or not authorized by you. VOSAP will not be liable for any loss or damage arising from unauthorized account use. You agree to indemnify VOSAP for any improper or illegal use of your account unless you have timely notified VOSAP of a compromise and requested account suspension.

3.3  OTP Verification and Telephone Communications

VOSAP may use One-Time Password (OTP) verification to authenticate users, particularly in connection with assistive device applications. Provision of your mobile phone number is mandatory for this purpose. By providing your number, you expressly consent, in compliance with the Telephone Consumer Protection Act (“TCPA”), 47 U.S.C. § 227, to receive automated SMS messages from VOSAP including verification codes, application status updates, and service notifications.

Message and data rates may apply. Message frequency varies. You may opt out of non-essential SMS communications at any time by texting STOP or contacting privacy@voiceofsap.org. This will not affect OTP codes necessary for account security. VOSAP will not use your phone number for telemarketing without your separate, express written consent.

SECTION 4 — CONTENT STANDARDS AND USER CONDUCT

4.1  Types of Content

The Platform contains content provided by VOSAP (“Company Content”) and content submitted by users (“User Content”). VOSAP communicates through text, graphics, images, video, audio, interfaces, artwork, computer code, and other materials. The Platform includes interactive features that allow users to post, submit, publish, display, or transmit User Content to other users.

4.2  User Content Standards

All User Content must comply with all applicable federal, state, local, and international laws and regulations. Without limitation, User Content must not:

• be defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable;
• promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, age, or any other protected characteristic;
• infringe any patent, trademark, trade secret, copyright, or other intellectual property right of any person;
• violate the legal rights, including the rights of publicity and privacy, of any person, or contain material that could give rise to civil or criminal liability;
• constitute, promote, or assist any illegal activity or unlawful act;
• impersonate any person or entity or misrepresent your identity or affiliation;
• involve commercial activities, sales promotions, contests, sweepstakes, barter, or advertising without VOSAP’s prior written consent; or
• falsely suggest endorsement by or association with VOSAP or any other person or entity.

Any User Content you publicly post on the Platform is considered non-confidential and non-proprietary. By submitting User Content, you grant VOSAP and its affiliates, service providers, licensees, successors, and assigns a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, perform, display, distribute, and disclose such content for any purpose consistent with VOSAP’s mission, subject to our Privacy Policy. Upon taking the VOSAP volunteer pledge, your name and general location will be publicly displayed on the Platform.

4.3  Monitoring and Enforcement

VOSAP has the right, but not the obligation, to: (a) remove or refuse to post any User Content at its sole discretion; (b) take any action with respect to User Content deemed necessary to protect users, third parties, or VOSAP; (c) disclose user identity or information to third parties claiming their rights have been violated; and (d) cooperate fully with law enforcement authorities or court orders requiring disclosure of user information.

YOU AGREE TO HOLD VOSAP AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS HARMLESS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES IN CONNECTION WITH THEIR INVESTIGATION OF YOUR USE OF THE PLATFORM.

VOSAP does not undertake to review all User Content prior to posting and assumes no liability for any action or inaction regarding user transmissions or communications.

SECTION 5 — HEALTH-RELATED INFORMATION AND HIPAA ANALYSIS

5.1  HIPAA — Applicability Analysis

The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), 42 U.S.C. § 1320d et seq., and its implementing regulations at 45 C.F.R. Parts 160 and 164, apply to “Covered Entities” defined as healthcare providers that transmit health information in electronic form, health plans, and healthcare clearinghouses and to their “Business Associates.”

VOSAP is NOT a HIPAA Covered Entity. VOSAP does not provide clinical healthcare services, process insurance claims, or act as a healthcare clearinghouse. Accordingly, HIPAA’s Privacy Rule and Security Rule do not apply to VOSAP as a matter of direct regulatory obligation.

However, VOSAP collects health-adjacent information including disability status, functional limitations, medical conditions relevant to assistive device applications, and surgical histories in connection with its Services. While this information does not constitute Protected Health Information (“PHI”) as defined under HIPAA (because VOSAP is not a Covered Entity), it constitutes Sensitive Personal Information under California’s CPRA, Special Category Personal Data under GDPR, and sensitive data under India’s DPDP Act 2023, all of which impose obligations at least as protective as HIPAA in several respects.

5.2  Health-Related Information — VOSAP’s Obligations

VOSAP treats all health-related and disability-related information as Sensitive Personal Information subject to heightened protections, including the following commitments:

• Health-related information will be collected only for specified, explicit, and legitimate purposes directly related to VOSAP’s service delivery, including assistive device applications, program matching, and accessibility advocacy.
• We will not use health-related information for behavioral advertising, profiling, or any commercial purpose.
• We will not sell, rent, or disclose health-related information to third parties except as strictly necessary for service delivery or as required by applicable law.
• All health-related information will be processed under explicit user consent, and such consent may be withdrawn at any time without affecting the lawfulness of prior processing.
• We apply administrative, technical, and physical safeguards to health-related information that are consistent with industry best practices and relevant data protection law, including encryption at rest and in transit.
• Health-related information will not be retained beyond the period strictly necessary for the purpose for which it was collected. See Section 12 for data retention schedules.

If VOSAP ever engages third-party healthcare providers, telehealth platforms, or entities that qualify as HIPAA Covered Entities in delivering services to users, VOSAP will enter into appropriate Business Associate Agreements (“BAAs”) to the extent required by applicable law and will update this section accordingly.

SECTION 6 — GLOBAL DATA PROTECTION AND PRIVACY COMPLIANCE

6.1  California — CCPA / CPRA

If you are a California resident, the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA/CPRA“) confers the following rights upon you:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected, the sources, our business purpose, and third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information we maintain.
• Right to Opt-Out: VOSAP does not sell or share personal information for cross-context behavioral advertising. Should this change, you will be notified and provided an opt-out mechanism.
• Right to Limit Sensitive Information: You may direct us to limit our use of sensitive personal information (including disability and health-related data) to purposes strictly necessary to provide the requested services.
• Right to Non-Discrimination: VOSAP will not discriminate against you for exercising any CCPA/CPRA right.

To exercise these rights, submit a verifiable consumer request to privacy@voiceofsap.org. We will respond within 45 days, with the possibility of a 45-day extension upon notice. California residents may also contact us under the “Shine the Light” law (Civil Code § 1798.83) regarding disclosures to third parties for direct marketing purposes. VOSAP does not make such disclosures.

6.2  European Union and EEA — GDPR

If you are located in the EEA, Germany, France, or any other EU Member State, the General Data Protection Regulation (EU) 2016/679 (“GDPR”) applies to our processing of your personal data.

• Legal Bases for Processing: We process personal data on the bases of (i) contractual necessity; (ii) legal obligation; (iii) explicit consent (which you may withdraw at any time); and (iv) legitimate interests where not overridden by your fundamental rights.
• Special Categories: Disability and health-related data constitutes special category personal data under GDPR Article 9 and is processed solely on the basis of your explicit consent and for service delivery purposes.
• Data Subject Rights: You have the right to access, rectify, erase, restrict, port, or object to the processing of your personal data. You also have the right not to be subject to solely automated decision-making.
• International Transfers: Personal data transferred to the United States is protected via Standard Contractual Clauses (SCCs) approved by the European Commission or other lawful transfer mechanisms under GDPR Chapter V.
• Supervisory Authority: You have the right to lodge a complaint with your local data protection supervisory authority. A list of EU authorities is available at https://edpb.europa.eu.
• Data Protection Inquiries: Contact privacy@voiceofsap.org for all data protection matters. VOSAP is assessing its obligation to appoint a Data Protection Officer given the scale of special category data processing.

6.3  United Kingdom — UK GDPR and Data Protection Act 2018

For UK users, VOSAP complies with the UK GDPR and the Data Protection Act 2018. The UK Information Commissioner’s Office (ICO) is the relevant supervisory authority. VOSAP applies the ICO’s Age Appropriate Design Code (Children’s Code) standards to protect users under 18. UK users retain all rights equivalent to those described under Section 6.2. International transfers from the UK are governed by the UK’s own international transfer mechanisms, including UK SCCs and adequacy regulations.

6.4  India — Digital Personal Data Protection Act 2023 (DPDP Act)

For users located in India, VOSAP acts as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 and commits to the following:

• Processing personal data only for the consented purpose and only to the extent necessary.
• Implementing reasonable security safeguards appropriate to the sensitivity of the data processed.
• Notifying the Data Protection Board of India and affected data principals of any personal data breach in the prescribed manner and timeframe.
• Honoring data principals’ rights to access information about personal data, correct inaccuracies, seek erasure, and nominate a representative to exercise rights in the event of death or incapacity.
• Obtaining verifiable parental consent before processing any personal data of children (under 18 years) and refraining from behavioral monitoring of children.
• Not processing personal data that is likely to cause harm to the rights of any data principal.

6.5  Canada — PIPEDA and Bill C-27 (CPPA)

For Canadian users, VOSAP complies with the Personal Information Protection and Electronic Documents Act (“PIPEDA”), S.C. 2000, c. 5, and will comply with the Consumer Privacy Protection Act (“CPPA“) upon its coming into force. We collect, use, and disclose personal information with your knowledge and consent, for purposes that a reasonable person would consider appropriate. Canadian users have the right to access and correct their personal information and to withdraw consent at any time, subject to legal and contractual restrictions.

6.6  Australia — Privacy Act 1988 and Australian Privacy Principles

For Australian users, VOSAP complies with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (“APPs”). You have the right to access and correct your personal information. Complaints regarding VOSAP’s handling of your personal information may be directed to privacy@voiceofsap.org and, if unresolved, to the Office of the Australian Information Commissioner (OAIC).

6.7  Data Breach Notification

In the event of a personal data breach, VOSAP will comply with all applicable breach notification laws, including: California Civil Code § 1798.82; applicable US state breach notification statutes; GDPR Articles 33–34 (72-hour supervisory notification; individual notification without undue delay where high risk); UK GDPR equivalent requirements; India DPDP Act breach notification rules; and Australian Privacy Act Notifiable Data Breaches scheme.

Affected individuals will be notified via registered email or, where impractical, through a prominent Platform notice. VOSAP maintains an incident response plan and will cooperate fully with relevant supervisory authorities.

6.8  TCPA and CAN-SPAM Compliance

All SMS communications comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227. All email communications comply with the Controlling the Assault of Non-Solicited Pornography And Marketing Act (CAN-SPAM Act), 15 U.S.C. § 7701 et seq. Each marketing email will identify VOSAP as the sender, include our valid postal address, and provide a clear, functioning opt-out mechanism. Opt-out requests will be honored within 10 business days. Transactional emails (account confirmations, application updates, security alerts) are not subject to marketing opt-out as they are essential to service delivery.

SECTION 7 — ANTI-MONEY LAUNDERING (AML) AND FINANCIAL COMPLIANCE

7.1  Applicable AML Laws

VOSAP is subject to anti-money laundering (“AML”) and counter-terrorism financing (“CTF”) obligations arising from, inter alia:

• United States: Bank Secrecy Act (BSA), 31 U.S.C. § 5311 et seq.; USA PATRIOT Act, Pub. L. 107-56; FinCEN regulations; IRS Form 990 reporting requirements for 501(c)(3) organizations.
• European Union: Directive (EU) 2018/843 (6th AML Directive); applicable Member State implementing legislation.
• United Kingdom: Proceeds of Crime Act 2002; Terrorism Act 2000; Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017.
• India: Prevention of Money-Laundering Act, 2002 (PMLA); Foreign Contribution (Regulation) Act, 2010 (FCRA) — applicable to receipt of foreign donations.
• Australia: Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).

7.2  VOSAP’s AML Commitments

In compliance with applicable AML and CTF obligations, VOSAP implements the following measures:

• Donor Screening: VOSAP screens donors against applicable sanctions lists, including OFAC Specially Designated Nationals (SDN) List, UN Consolidated Sanctions List, and EU Consolidated Financial Sanctions List, prior to accepting donations above applicable thresholds.
• Suspicious Activity: VOSAP reserves the right to refuse, return, or report any donation where there is a reasonable suspicion that it is connected to money laundering, terrorism financing, or other illicit activity, without being required to disclose the basis for such refusal to the donor.
• FCRA Compliance (India): VOSAP manages foreign contributions in compliance with the Foreign Contribution (Regulation) Act, 2010. Foreign donations are received only into the designated FCRA bank account and utilized solely for permitted purposes.
• Transaction Monitoring: Unusual donation patterns, large cash transactions, or donations from high-risk jurisdictions are subject to enhanced due diligence.
• Record Retention: Financial records, including donation records and donor identity information, are retained for periods required by applicable law, including 5 years under the BSA and 7 years under IRS requirements.
• No Tipping Off: VOSAP staff and volunteers are prohibited from disclosing to any donor or user that a suspicious activity report (SAR) has been, or is being, filed with any authority.

7.3  User Representations Regarding Donations

By making a financial contribution through the Platform, you represent and warrant that: (a) the funds are from a legitimate source and are not proceeds of any criminal or unlawful activity; (b) you are not a person or entity subject to sanctions under OFAC, the UN Security Council, the EU, or any other applicable sanctions authority; (c) the donation does not constitute a contribution on behalf of any undisclosed third party without VOSAP’s knowledge; and (d) you have the authority to make this contribution and it complies with all applicable laws in your jurisdiction.

VOSAP reserves the right to request supporting documentation from donors to verify the source of funds. Failure to provide such documentation may result in refusal or return of the donation.

SECTION 8 — CHARITABLE SOLICITATION AND 501(c)(3) DISCLOSURES

Voice of Specially Abled People Inc. is a tax-exempt organization under Section 501(c)(3) of the Internal Revenue Code. Contributions to VOSAP are tax-deductible to the extent permitted by applicable law. VOSAP’s Federal Employer Identification Number (EIN) is available upon request.

VOSAP is registered to solicit charitable contributions in the State of California. Registration information and financial reports may be obtained from VOSAP directly at privacy@voiceofsap.org or from the California Attorney General’s Registry of Charitable Trusts. For other states and jurisdictions where registration is required, VOSAP maintains compliance with applicable charitable solicitation laws and registration requirements.

In accordance with the laws of various US states, donors in the following states are advised: A copy of our latest Annual Report and financial statements is available upon request. VOSAP does not guarantee that contributions will be used for any specific project unless expressly stated in a written restricted gift agreement.

SECTION 9 — VOLUNTEERS

9.1  Registration and Orientation

All volunteers must complete the orientation presentation (available in the Volunteer Handbook on the VOSAP website homepage) before signing up for any VOSAP Project. Volunteers must register for Projects through the VOSAP website, mobile application, or by contacting VOSAP in advance of the scheduled Project date.

9.2  Conduct and Expectations

Volunteers shall perform assigned activities as described on the Platform and in project instruction communications. Volunteers are expected to arrive on time and remain for the Project’s full duration, including cleanup. Volunteers must never be alone with a client and must not depart from assigned group activities without authorization.

Volunteers are strictly prohibited from: discriminatory or racist statements or behaviors; sexual harassment; displaying unlawful or inappropriate conduct; using alcohol or illegal drugs during Project activities; interacting with clients outside of a Project on behalf of VOSAP; using the VOSAP brand or platform to promote personal goals, individual agendas, or commercial interests; and entering into any financial transaction on behalf of VOSAP without prior written authorization from designated VOSAP representatives.

All interactions and communications with government officials, elected leaders, media representatives, and corporate officers must be assessed and pre-approved by the VOSAP Founder or designated board members. Volunteers must not represent VOSAP’s positions on policy matters without such authorization.

9.3  Confidentiality

Volunteers must maintain strict confidentiality over all personal, proprietary, and confidential information to which they are exposed through their volunteer work, including but not limited to the names, locations, medical information, and images of clients served by VOSAP. This obligation survives termination of the volunteer relationship indefinitely.

Volunteers may not use their participation in VOSAP’s projects to promote partisan politics, religious affiliations, or causes unrelated to VOSAP’s mission. Failure to maintain confidentiality may result in immediate termination of the volunteer relationship, legal action, and, where applicable, notification to relevant authorities.

9.4  Communication Protocol

Volunteers must keep VOSAP leadership informed of all project progress, new contacts, and any incidents that arise. Concealment of information, activities, or outcomes whether positive or negative that affects VOSAP’s work or reputation is strictly prohibited and grounds for immediate removal. All new leads and external connections must be vetted through the appropriate senior members of the VOSAP team before engagement proceeds.

9.5  Liability, Indemnity, and Expenses

The volunteer shall be solely liable and agrees to defend, indemnify, and hold harmless Voice of SAP and its local partner organizations against any and all claims, demands, losses, costs, expenses, fees, and damages which VOSAP may incur, directly or indirectly, arising out of: (i) the volunteer’s breach of these Terms, VOSAP policies, or applicable codes of conduct; (ii) the volunteer’s disruptive, fraudulent, or inappropriate actions; (iii) the volunteer’s gross negligence or willful misconduct; or (iv) any act or omission by the volunteer that falls outside the scope of their assigned volunteer duties. This indemnification obligation shall survive termination of the volunteer relationship.

VOSAP does not reimburse volunteer expenses, travel costs, or any other expenses unless pre-approved in writing by an authorized VOSAP representative. Volunteers serve out of free will and without expectation of financial compensation.

9.6  Cancellation

Volunteers who must cancel their participation in a scheduled Project must notify VOSAP by telephone or email immediately, and in no event less than 48 hours before the Project’s commencement. Failure to properly de-register on two or more occasions within any six-month period may result in account deactivation.

9.7  Volunteer Force Majeure

The volunteer agrees not to hold VOSAP liable for any delay, change, injury, illness, death, accident, or expense resulting directly or indirectly from acts of God, government actions, war (declared or undeclared), terrorism, civil disturbances, strikes, epidemics, quarantines, or any other cause beyond VOSAP’s reasonable control.

SECTION 10 — INTELLECTUAL PROPERTY AND COPYRIGHT

10.1  VOSAP Ownership

VOSAP owns all legal right, title, and interest in and to the Platform, Services, and all associated intellectual property, including trademarks, service marks, trade names, logos, domain names, copyrights, patents, trade secrets, and other proprietary rights, whether registered or unregistered, throughout the world. You may not copy, modify, reproduce, reverse engineer, disassemble, decompile, distribute, license, sell, transfer, or create derivative works from any part of the Platform without VOSAP’s prior written consent.

10.2  DMCA Copyright Infringement Notices

VOSAP respects intellectual property rights and expects all users to do the same. If you believe your copyright has been infringed on the Platform, please send a written notice to VOSAP’s designated copyright agent at privacy@voiceofsap.org. To be effective under the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512, your notice must include:

1. a physical or electronic signature of the person authorized to act on behalf of the copyright owner;
2. identification of the copyrighted work claimed to be infringed;
3. identification of the material claimed to be infringing, with information sufficient to permit VOSAP to locate it;
4. your contact information including address, telephone number, and email address;
5. a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or law; and
6. a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Upon receipt of a valid notice, VOSAP will remove or disable access to the allegedly infringing content and notify the user who posted it. That user may submit a counter-notification. VOSAP will restore the content 10–14 business days after receiving a valid counter-notification unless the complainant files for a court order. Repeat infringers will have their accounts terminated.

10.3  Blog Content

All blog content published on the Platform is for informational purposes only and does not constitute legal, medical, financial, or professional advice. Neither VOSAP nor contributing authors are liable for any actions taken in reliance on blog content. No portion of any blog post may be reproduced without VOSAP’s express written permission. Permitted reproductions must credit VOSAP and include a link to the original content.

SECTION 11 — DISCLAIMERS, LIMITATION OF LIABILITY, AND INDEMNIFICATION

11.1  Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR UNINTERRUPTED ACCESS. VOSAP DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, VIRUS-FREE, OR FREE FROM OTHER HARMFUL COMPONENTS. YOUR USE OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.

VOSAP does not warrant the accuracy or completeness of any information on the Platform, including information provided by third parties, vendors of assistive technology products participating in VOSAP’s virtual exhibitions, or user-submitted accessibility ratings of local businesses.

11.2  Limitation of Liability

IN NO EVENT SHALL VOSAP, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, VOLUNTEERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF VOSAP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VOSAP’S CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM SHALL NOT EXCEED U.S. $100.00 OR THE AMOUNT YOU HAVE PAID TO VOSAP IN THE TWELVE MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER. YOUR SOLE REMEDY IS A REFUND OF AMOUNTS PAID.

Notwithstanding the foregoing, nothing in these Terms shall limit or exclude VOSAP’s liability for: (i) death or personal injury caused by VOSAP’s gross negligence or willful misconduct; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be lawfully excluded or limited under applicable law, including mandatory consumer protection statutes in any jurisdiction.

11.3  User Indemnification

You agree to defend, indemnify, and hold harmless VOSAP, its affiliates, licensors, service providers, officers, directors, employees, contractors, agents, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Platform or Services; (c) your User Content; (d) your violation of any applicable law or regulation; or (e) your violation of any rights of a third party.

 

SECTION 12 — DATA RETENTION

Jurisdiction	Applicable Law	Key User Rights / VOSAP Obligations
Account Data	Duration of account + 3 years	All jurisdictions
Donation Records	7 years	IRS / HMRC / applicable tax authority
Assistive Device Applications	5 years	India DPDP Act; GDPR
Volunteer Records	5 years post-termination	All jurisdictions
Health-Related Information	Duration of active service delivery + 3 years after account closure or last interaction. Health data collected solely for assistive device applications: retained for the duration of the application process and 5 years post-fulfilment. Deleted promptly upon withdrawal of consent where no legal obligation requires retention.	GDPR Art. 5; CPRA; DPDP Act
Communications / Correspondence	3 years	All jurisdictions
AML / Financial Records	5 years (BSA); 7 years (IRS)	US Federal law
FCRA Records (India)	As required by FCRA rules	India FCRA 2010
Backup / Residual Copies	Up to 90 days after deletion	Technical necessity

Upon account deletion or request for erasure, VOSAP will delete or anonymize personal data within the timeframes above, subject to legal holds, dispute resolution requirements, and applicable regulatory retention obligations. Residual copies in encrypted backup systems will be purged within 90 days.

SECTION 13 — THIRD-PARTY SERVICES AND LINKS

The Platform may display, link to, or make available third-party content, websites, services, and advertisements (“Third-Party Materials”). VOSAP is not responsible for Third-Party Materials, including their accuracy, legality, decency, or quality. The presence of Third-Party Materials on the Platform does not imply VOSAP’s sponsorship, endorsement, or approval of any third party or their services.

Any personal information you provide to third-party services including payment processors such as Stripe and PayPal is governed by those third parties’ own privacy policies, and is not covered by this Agreement or VOSAP’s Privacy Policy. We encourage you to review the privacy and legal policies of all third-party services you use in connection with the Platform.

SECTION 14 — GOVERNING LAW AND DISPUTE RESOLUTION

14.1  Governing Law

These Terms and any dispute or claim arising therefrom including non-contractual disputes or claims shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision.

For EU and EEA users, mandatory consumer protection provisions of your local law shall apply to the extent they provide greater protection than California law and cannot be contractually waived. For Indian users, applicable Indian law shall apply to the extent required by the DPDP Act 2023. For UK users, UK consumer protection laws shall apply where mandatory.

14.2  California Civil Code § 1542 Waiver

IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

14.3  Dispute Resolution — Mandatory Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, including questions of arbitrability, shall be resolved as follows: (i) the parties shall first attempt good-faith negotiation for no less than 30 days following written notice of the dispute; (ii) if unresolved, the dispute shall be submitted to non-binding mediation in Los Angeles County, California, under the American Arbitration Association (“AAA”) Mediation Rules; (iii) if mediation fails, the dispute shall be submitted to final and binding confidential arbitration under the AAA Commercial Arbitration Rules, applying the laws of the State of California. Either party may initiate arbitration. The arbitrator shall have authority to award any individual remedy available at law or in equity.

THE PARTIES EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED PROCEEDING, OR REPRESENTATIVE ACTION. Each party agrees that any dispute resolution proceedings will be conducted only on an individual basis.

Notwithstanding the foregoing, either party may seek emergency equitable relief in a court of competent jurisdiction to prevent imminent harm. For users in jurisdictions where mandatory arbitration clauses are unenforceable or restricted — including EU member states and certain Indian consumer disputes — the local courts of competent jurisdiction shall apply.

14.4  Waiver and Severability

No waiver by VOSAP of any Term shall be deemed a continuing waiver or a waiver of any other Term. Any failure by VOSAP to assert a right under these Terms shall not constitute a waiver of that right. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.

SECTION 15 — ACCESSIBILITY OF LEGAL DOCUMENTS

Consistent with VOSAP’s mission and its compliance with the Americans with Disabilities Act (ADA), the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, the UK Equality Act 2010, the Rights of Persons with Disabilities Act 2016 (India), and equivalent international accessibility standards, these Terms and our Privacy Policy are maintained in accessible digital formats.

If you require these documents in an alternative format including large print, screen-reader compatible format, audio format, plain language summary, or translated version, please contact privacy@voiceofsap.org and we will make reasonable efforts to accommodate your request at no cost. VOSAP is committed to ensuring that its legal framework is as accessible as the Services it provides.

SECTION 16 — ADDITIONAL PROVISIONS

16.1  Force Majeure

VOSAP shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by events beyond VOSAP’s reasonable control, including but not limited to: internet or telecommunications failures, denial-of-service attacks, fire, flood, earthquake, acts of God, pandemic or epidemic, acts of war or terrorism, civil unrest, government actions, strikes, labor disputes, or supplier failures. VOSAP will use reasonable efforts to mitigate the effects of any such event and resume performance as soon as practicable.

16.2  Entire Agreement

These Terms, together with VOSAP’s Privacy Policy and any other agreements or policies expressly incorporated herein, constitute the sole and entire agreement between you and VOSAP with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

16.3  Assignment

You may not assign or transfer any of your rights or obligations under these Terms without VOSAP’s prior written consent. VOSAP may freely assign its rights and obligations in connection with a merger, acquisition, sale of assets, or by operation of law.

16.4  Headings

Section headings are for reference and navigation purposes only and do not limit the scope or interpretation of any provision.

16.5  Feedback

VOSAP welcomes user feedback. By submitting feedback, you grant VOSAP a perpetual, royalty-free, worldwide license to use your feedback for any purpose without obligation of confidentiality, attribution, or compensation. VOSAP is not bound to act on any feedback received but will endeavor to consider it in good faith. Do not submit trade secrets or confidential third-party information in your feedback.

16.6  Contact Information

For all legal inquiries, privacy matters, and compliance-related communications, please contact:

Privacy & Legal	privacy@voiceofsap.org
Grievance Officer	Nimish Sevak— Grievance@voiceofsap.org
Copyright Agent	privacy@voiceofsap.org
General Inquiries	info@voiceofsap.org
Mailing Address	Voice of Specially Abled People Inc., 22734 Stagg St West Hills, CA 91304, United States, California, USA
Website	www.voiceofsap.org